1. Shipping Rules

– No Freight Forwarding Addresses: We do not ship orders to freight forwarding addresses.

– No Hotel Addresses: Shipments cannot be delivered to hotels. Please provide a permanent street address.

– PO Boxes: We review shipments to PO Boxes case-by-case and may decline them.

– Refunds: Orders declined due to these rules are cancelled, and payment methods are refunded.

2. Free Shipping

FPVSTORE.IN offers Free Shipping on most orders:

– Orders over Rs. 9,999 qualify for free Surface shipping.

– Some large or heavy items may not qualify for free shipping. If such an item is in your order, free shipping won’t apply to the entire order.

3. Tracking Your Shipment

– To check your order status, log in to your FPVSTORE.IN account and view your order history.

– Each order shows whether it has shipped and provides a tracking link if available. Allow at least 24 hours for tracking information to update once shipped.

– If your order status is “processing,” it means we’ve received your order and will ship it soon.

4. Shipping Times

– Orders typically ship within 1 business day of placement, excluding Sundays and holidays.

– While we aim to ship all in-stock orders placed before 3 PM IST on the same day, this isn’t always possible.

– For special shipping requests or inquiries about shipping agencies, please contact us.

– Cancellation Policy: If you wish to cancel an order before it ships or completes processing, contact us via Mobile or WhatsApp. We refund 98% of the order value for cancelled orders.

– Multi-Location Shipping: Orders may ship from different warehouses depending on product availability and delivery location. Contact us to confirm the shipping location for your order.

– Store Pickup: Contact customer care for a prior appointment before selecting store pickup. An appointment is required.

—

This version condenses the information while maintaining clarity on FPVSTORE.IN’s shipping policies and procedures.

5. Lost Shipment Insurance Policy:

– In case of a lost shipment, we provide insurance coverage of up to ₹2500 by default. For 100% insurance coverage, please email us or mention it in the order notes during checkout.

Note: The customer will bear the additional insurance charges as per the carrier’s rates.