Yes, you can pre-order an out-of-stock product. Contact the support team for help.

Usually, you’ll get your order within 7-10 working days in cities. It might take longer if you’re in a rural area or in the Eastern or North-eastern regions.

Once your order has been shipped, we can’t change the delivery address. However, if you reach out to us by phone or WhatsApp while we’re processing your order, we’ll do our best to help, though we can’t promise we can make changes.

Not all products may arrive in a single package. Some items might ship from different centers and arrive separately. There’s no additional charge if your order is split into multiple packages.

While we are based in India and primarily ship within the country, you can contact our customer care for confirmation regarding international shipping options.

 To create an account, simply go to the My Account page and click on Register to set up your profile.

You can track the status of your order in the Orders tab of your profile. Additionally, you will receive an email notification when your order has been shipped.

We primarily use Bluedart as our delivery partner. Additionally, we also utilize other shipping options such as ECOM Express, Amazon Logistics, DTDC, and Mahavir Courier to deliver your orders.

 If your order arrives damaged despite our careful packing, we’re sorry for the inconvenience caused. We’ll replace the damaged parts or provide a refund if the item is out of stock. To resolve this, please contact our Customer Service team. To ensure the security of our transactions and protect against fraud, we may request an unboxing video or photos from you for verification purposes. Your cooperation in this matter is greatly appreciated.

If you receive the wrong item despite our stringent shipping procedures, we apologize for the inconvenience. To resolve this issue promptly:

1. Contact us via phone (WhatsApp) or email with your order number and details of the incorrect item received.
2. Please include photos of the product label(s) and packing slip for verification purposes.
3. After verification, we will ship the correct item to you at no additional cost or provide a refund.
4. You will need to return the incorrect item in its original, unused condition. We will assist with the return process and cover all shipping costs. For security reasons, we may request additional proof such as an unboxing video to ensure accurate verification. Your cooperation in providing this information is appreciated to expedite the resolution process.

Yes, we offer Cash on Delivery (COD) for most orders under a total purchase value of Rs. 10,000, subject to specific cases. Please contact our customer support to confirm if your order qualifies for COD. Alternatively, you can choose store pickup and pay at the time of pickup. Please note, COD charges may apply and will be additional to your order total. We advise pre-paying your orders whenever possible to avoid any issues. It’s important to mention that misuse of COD, such as rejecting the package during delivery, may result in penalties, including bearing the shipping costs.

Yes, we provide GST bills for all transactions in accordance with GST regulations. You can find more information about our GST certifications and our GSTIN number located at the footer of our webpage.